1. Using Rehearse My Conversation
These terms govern your use of Rehearse My Conversation, including AI conversation practice, feedback, accounts and paid plans. Read them before creating an account or buying a plan. Our Privacy policy explains how personal information is handled.
You must be at least 18 years old and able to enter into this agreement. If you use the service for an organisation, you must have authority to do so. Questions about these terms can be sent through our contact form.
2. Your account
Provide accurate account information, keep your sign-in credentials secure and tell us if you suspect unauthorised access. You are responsible for activity you authorise through your account. We will help investigate suspected compromise.
You control which devices and materials you share during practice. You can stop a conversation at any time. Saved transcripts and feedback remain available through your account, subject to service availability and deletion requests.
3. AI practice and feedback
Your practice partner and feedback are generated by AI. Responses, transcriptions, scores and suggestions can be inaccurate, incomplete or unsuitable. Check important information and use your own judgement before relying on it.
The service is an educational practice aid, not a professional assessment, certification or source of legal, medical, financial or other regulated advice. We do not guarantee a job offer, sale, negotiation outcome or improvement in any particular score. Fictional practice partners do not represent real employers or customers.
Availability depends on network connections, compatible devices and service providers. We may carry out maintenance and make reasonable changes to improve reliability, security or features. We will communicate material changes affecting paid services and respect your statutory rights.
4. Your content and our service
You retain your rights in the documents, messages and other content you provide. You give us permission to process that content and share it with the necessary service providers to deliver your practice, generate feedback, save the records described in our Privacy policy and respond to your requests. This permission does not grant us the right to train AI on your data.
We do not use your data to train or fine-tune AI models. Our Privacy policy explains AI providers’ roles and data terms. Do not share confidential or third-party material unless you have permission and it is appropriate to process it through the service.
Our branding, software and other service materials belong to us or their licensors. You may use them as needed to use the service. Do not copy, resell or distribute the service without permission. You may download your own saved practice material for your use; check generated content before sharing it and respect other people’s rights.
5. Acceptable use
Do not use the service for unlawful activity, harassment, impersonation, fraud, infringement of others’ rights or sharing material you are not permitted to use. Do not bypass security or usage limits, interfere with the service, access another person’s account or use unauthorised automation to overload it.
We may restrict access when reasonably necessary to address abuse, a security risk, non-payment or a material breach. Where practicable, we will explain the reason and give you an opportunity to resolve the issue. Urgent security or legal concerns may require immediate action. Contact us if you believe a restriction is mistaken.
6. Prices, allowances and subscriptions
Prices, currency, included time and billing frequency are shown on Pricing and at checkout before you confirm a purchase. Stripe processes payments. Your account’s Billing page shows your plan, allowance and available billing controls.
The free offer is one practice session of up to five minutes. Verify your email or sign in with Google or Apple before starting. Creating another account does not renew the free offer. We apply account, browser and network checks to prevent repeated claims; contact us if you believe a restriction is incorrect. A purchased single session allows up to 20 minutes. Monthly plans provide the minutes stated at purchase, measured by actual practice time, with no session-count limit. Monthly allowances reset on paid renewal; unused monthly minutes and unused time from a single session do not carry over. Practice ends when the applicable allowance runs out and feedback is generated.
Monthly subscriptions renew automatically at the billing interval shown at checkout until cancelled. You can cancel through Billing at any time to stop the next renewal. Cancellation normally takes effect at the end of your paid period. Upgrades take effect after payment, with the prorated charge and extra allowance shown for the change; downgrades take effect at the next renewal.
For billing errors, duplicate charges, unavailable paid service or refund questions, contact us promptly so we can investigate. Refunds and remedies required by law remain available; these terms do not impose a blanket “no refunds” rule.
If consumer law gives you a cooling-off or cancellation right, that right applies. Where early service delivery or digital content requires your express request, consent or acknowledgement, it must be obtained separately before that right is affected; accepting these terms alone does not waive it.
Material price or subscription changes will be communicated before they apply, with a reasonable opportunity to cancel before a renewal at the new price. Any separate written enterprise agreement applies to the services it covers.
7. Ending your use and managing your data
You can stop using the service, cancel a subscription, or request account and personal-data deletion at any time. Download any saved practice you want to keep first. A deletion request is handled by our support team after any necessary verification.
Subscription cancellation and data deletion are separate requests. If you want both, say so in your request so we can address billing as well as your data. You can also request a full copy of your personal information. Our Privacy policy explains retention and any legal exceptions to deletion.
If we discontinue a paid service, we will give reasonable notice where possible and address unused prepaid service and any remedies required by law. Restrictions or termination do not remove your data protection or statutory consumer rights.
8. Responsibility and your legal rights
We will provide the service with reasonable care and skill. If something goes wrong, contact us so we can investigate and provide any remedy you are entitled to.
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not guarantee business results or accept responsibility for losses that were not reasonably foreseeable.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.
9. Changes, complaints and governing law
We may update these terms for legal, security or service changes. We will update the date above and give reasonable notice of material changes affecting existing users. Changes will not retrospectively remove rights arising from an earlier purchase. If a change materially affects a paid service, we will explain your available options.
Contact us with a complaint and we will try to resolve it fairly. These terms are governed by the law of England and Wales. If you are a consumer, mandatory protections under the law where you live still apply, and you may bring proceedings in courts available to you under applicable law.
If any provision cannot be enforced, the remaining terms continue to apply to the extent permitted by law.